We're really sorry you're finding it hard to understand the charges on your invoice. We've tried to make it as simple as possible, but if we haven't quite managed it we'd love to understand what's not working. Your invoice is broken down into charges to you - including transaction processing charges; monthly charges (including card machine hire and PCI); any other one off charges.
You can also see the detail of each transaction on the Tyl portal. But, if you'd like us to talk you through it, call us on 0345 901 0001, option 3, then option 2, and we'll be able to help.